ocr: What's Being Outsourced While most organizations outsource, some parc oftheir support efforts 42sdoitails themselves. 0% S% IC% ISX 20% 25% 30% 35%1 - - - a - A 2 - Hardware supportandrepair Of-the-shoffPC: soitwarc support Proprictaryappicitions SUPPOTT NetworkoLANsupport Percentage of sites that used After-hours service outsourcingservices in 1996 Peak call oads Mlanagement, ofsupport All: supportorganization services osear. p Destinsttute